After completing the Leadership Assessment, expect an email invite to schedule your interview, arrange travel, and make overnight accommodations

UAL will email a Welcome Packet and the Candidate Study Guide. Studying these documents is a priority!

Complete all requested paperwork and email your documents according to directions and time frames.

Check-in early on the day of your interview. 

Show your ID and receive a visitor pass.

You’ll be asked to remove smart watches, and stow computers, iPads, tablets, and suitcases.

Logbooks and application addendum will be collected. Applicants normally wait in the cafeteria. 

A UAL team member will arrive, give a quick briefing, and offer a tour.

Applicants are called individually for their interview, usually with one Pilot representative and one Human Resources representative.

There are two parts to the interview:

• HR Interview (Lasts approximately 45 minutes)
• Technical Interview (Lasts anywhere from 5–45 minutes)
• Applicants normally remain with the same interviewers for both phases.

After the interview, applicants gather their logbooks and depart.

You resolved a problem with the help of others.

An unusual situation you had on the flight deck.

You encountered an in-flight medical emergency and how did you handle it?

Someone lost credibility in you.

You had to deal with change.

When someone frustrated/angered you at work.

You failed to achieve an objective/goal/commitment.

You made a mistake or learned a lesson on the flight deck.

You were distracted at work and how did it affect those who were working with you?

When you were able to reach a goal you set for yourself and tell me the steps you used to get there.

When you said or did something and immediately regretted it.

What steps (past and present) did you take to sit in this important seat today?

Have you ever had a situation where you learned something from someone and later found yourself using that knowledge/technique/approach to help you with a situation?

When you were asked to fly and didn’t want to.

When you had to intervene in a conflict between two other people.

You had to work with someone you didn’t like. What did you do to work with them?

When you had to offer constructive criticism to a coworker.

When something you said or did negatively affected a coworker/passenger.

When you had a confrontation, how did you handle it, and what were the results.

When you had to give bad news.

You overheard a coworker or customer talking negatively about your company and what did you do about it?

You had to tell a crew member or customer no?

When you were not fond of a co-worker and what did you do?

CRM broke down during a flight.

Situation when you had to talk face to face with an upset customer.

When you had to take a leadership role unexpectedly.

You used skills that you believe define a good/great pilot/captain?

You saw a coworker struggling.

That you did less than your fair share and how did you feel about it.

You had offered to help complete a task when you were not asked to do so.

You changed your behavior/attitude/personality to work with someone.

When you went above and beyond with customer service.

Someone declined your advice.

You needed to use the assistance of an additional person to help you resolve a difficult situation.

You had to motivate your coworkers/crew members/passengers.

You received resistance from someone about something you requested or directed.

When you gave help to someone that didn't ask for it and it was outside your normal duties.

When you had to step in when you didn't have a position of command or authority.

When you had to mentor someone and what were the results?

You had to encourage a crew member.

You gave kudos or positive feedback towards a crew member.

You did something that benefited your company and coworkers.

When a superior/coworker/subordinate looked to you for direction?

You helped someone without being asked.

Your favorite leadership trait and the last time you used it.

You encouraged a coworker.

You saw someone break a policy or procedure.

When you had to operate under a rule, guidance or SOP that you did not agree with.

When you broke a policy or SOP.

When someone asked you to do something you felt was unreasonable?

When you were able to help change a process/procedure/SOP in your job which benefited the company/coworkers.

How would you describe yourself? How would others describe you?

What are two of your strengths/weaknesses?

How would you rate yourself as a pilot?

How did you prepare for this interview?

Out of all the other applicants, why should we pick you?

What one special quality would you bring to the table if hired?

How would you define exceptional customer service?

Why do you want to fly for UAL?

TMAAT you learned something about yourself from talking with another person.

What motivates you?

TMA your best customer service day.

How do you define diversity?

What kind of role does diversity play in the work environment?

How does diversity help/hinder you in the workplace?

TMAAT when optimism played a role in the outcome of a difficult situation.

What are three things have you learned over the last year that helped you perform your duties better? What has gotten in the way?

When you felt you were treated unfairly.

Has anyone ever asked you to do anything that would compromise your values or morals?

TMA a skill that you have or have used that you believe would benefit UAL.

Is there anything you have not disclosed?

A coworker smelled of alcohol prior to flight?

You need to divert at min fuel with bad weather and the captain says you can make it to the assigned airport?

Have you upgraded at the first opportunity? Why not?

Were you promoted on schedule in the military?

Tell me about a time you did something at work or in the flight deck that you regret.

Tell me about a time you had a challenging passenger and needed to utilize other resources to resolve it.

Tell me about a time you offered someone your advice and they declined to accept it.

Tell me about a time when you had to make a strong effort with a coworker to build a relationship.

Tell me about a time you had to adapt your communication skills to ensure effective communication with a  student/ coworker/passenger / subordinate.

Tell me about a time you had to make an unpopular decision.

Tell me about a time when you made a promise to a customer/coworker/supervisor that you were unable to keep.

Tell me about a time you felt you were unfairly criticized but later realized that the criticism was justified.

Tell me about a time when you promoted diversity and inclusivity in a group, organization, or the workplace.

Tell me about a time you felt a crewmember had mentally “checked out” or was disengaged?

Tell me about a time when you felt as though you let a situation go too long or too far before acting.

Tell me about a time when one of your ideas made a positive impact on a group, team, or organization.

Tell me about a time when one of your ideas made a negative impact on a group, team, or organization.

Tell me about the biggest challenge you have faced in your career so far.  Would you change anything?

Tell us about a time when you witnessed a crew member do something that could have jeopardized the integrity of the crew or the company brand.

Tell me about a time you stood up for someone.

Why UAL?